Welcome to Jo Smith Peonies!
We take great care in creating and packaging our natural peony skincare and botanical products. Due to the fragile, handmade, and hygienic nature of our products, we do not accept returns, exchanges, or change-of-mind cancellations on any website orders.
No Returns Policy
All sales are final.
We do not accept returns or exchanges for any products purchased through our website, including but not limited to:
- Hand & Body Soap
- Whipped Body Butter
- Moisturising Mousse
- Powder Cleanser
- Cleansing Clay Mask
- Micellar Water
- Peony Hydrosol
- Easy Moisturiser Spray
- Air Freshener
- Linen Spray
- Saffron Spice
- Saffron Corms
- Fresh Peony Flowers
This policy is in place because our products are:
- Handmade and small batch
- Fragile or temperature-sensitive
- Natural and perishable
- Hygienic personal care items
- Unable to be safely resold once dispatched
Damaged or Incorrect Orders
If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
We will review each case individually and, where appropriate, may offer a replacement, store credit, or refund at our discretion.
Allergy & Product Information
Please read all product descriptions and ingredient information carefully before purchasing. As our products contain natural botanical ingredients, we recommend patch testing before use.
Jo Smith Peonies is not responsible for allergic reactions, sensitivities, or misuse of products.
Shipping Responsibility
Once orders have been dispatched, we are not responsible for delays, damage, or loss caused by postal or courier services. However, we will do our best to assist you in resolving any delivery issues.
Contact Us
For any questions regarding your order or this policy, please contact us through: